Hiring, Managing and Compensating Insurance Agency Personnel office manager and comparisons have been drawn

and comparisons have been drawn to establish trend lines by time

Focus on the key aspects of Homeowners

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Enable agency employees to move up quickly on the learning curve

The Pulse of Customer Service is a valuable tool for agency owners and managers who wish to compare their service and support staff with benchmarks presented in this publication

Hiring, Managing and Compensating Insurance Agency Personnel office manager and comparisons have been drawnThis comprehensive book provides detailed information to help insurance agencies manage their HR responsibilities. The authors, Jon Persky, CIC, CPA, PHR, and Jenny Foster, CIC, have drawn upon years of teaching and consulting to produce a practical book for everyday use. Agencies without a HR department can use the book as a template to assist them with providing the basic HR functions. Larger agencies with an existing HR department can use the guide